I make large programs land — on time.
Less a résumé, more the short version of how I learned to ship calmly.
I walked into a customer-portal migration nobody could afford to slip — 12,000+ loan accounts, a 20-person cross-functional team, and regulators watching. We shipped it clean: on schedule, zero defects at launch, and a team that still liked each other at the end.
A supply chain running across Germany, Brazil, Europe and Asia Pacific, a dozen vendors, and nowhere near enough visibility. I rebuilt the shipment process from root-cause up and put dashboards in front of leadership that they actually opened every morning — turnaround got faster and stayed faster.
Four concurrent accounts and 50–70 SAP transactions a day taught me the thing I still run on: boring, reliable process beats heroics every time. I wrote the validation checks and the escalation matrix, and the recurring problems stopped recurring.
Off the clock: the gym, long walks, cricket, and mountains whenever I can get to them — most recently Colorado.
Three pieces of delivery worth reading about in full.
Every project runs on a RAID log — risks, assumptions, issues, dependencies — and most of them die in a messy spreadsheet with no history and no owner.
I wrote three documents before a line of code existed: a plain-language spec anyone could approve, a build plan an AI coding agent could follow without guessing, and a constitution of non-negotiables — locked audit history, tests first, privacy by default, accessibility throughout. Then the tool was built to those documents, with every screen tracing back to a numbered requirement.
That I manage AI-driven delivery the way I manage any program: define the what, control the how, and make every change traceable.
A high-stakes portal migration across delinquent, cured and paid-off loan segments — regulatory exposure, no tolerable downtime, and a fixed date.
End-to-end ownership: a structured RAID register and dependency matrix, UAT gates, sprint-level quality checkpoints, and weekly data-backed status straight to senior technology leadership. 160+ user stories written with full acceptance criteria to kill rework before it started.
Delivered on schedule and within budget with a zero-defect launch. Customer-impacting defects fell 32%, post-launch escalations fell 22%, and the audit trail held up.
JIRA · Confluence · Agile / Scrum · RAID · UAT gates · Power BI
A multi-region supply chain with slow turnaround and almost no visibility for the people making the decisions.
Root-cause analysis across 18 monthly shipment cycles, SOP standardization, vendor escalation protocols, and Power BI dashboards tracking on-time delivery, order accuracy, backlog and vendor performance — while running six concurrent capital import work streams.
Turnaround down 18–20%, 96% supply-continuity compliance across four regions, and an SAP onboarding curriculum that lifted new-associate productivity 30%.
Read the case study Open the exhibit: a public rebuild of the dashboard
SAP ECC · Power BI · Advanced Excel · SOP design · Vendor management · Six Sigma
The flagship, plus the three that shape how I work. Open any card to see the certificate.
M.S. Information Studies — Trine University, 2026 (GPA 3.82, Technology Management & AI Governance) · B.Tech Computer Science — Kurukshetra University, 2021.
Comfortable across time zones.
